> ## Documentation Index
> Fetch the complete documentation index at: https://docs.get2dial.com/llms.txt
> Use this file to discover all available pages before exploring further.

# View your scheduled callbacks

> See the callbacks you've promised, right on your workspace, and know what happens when one comes due.

Any callback you've promised shows up right on your workspace — no need to go looking for it.

## Steps

<Steps>
  <Step title="Check My callbacks on your workspace">
    Whenever you have an open callback, **My callbacks** appears with the soonest one first —
    phone number, campaign, and due time.
  </Step>

  <Step title="Watch for due now">
    Once a callback's time arrives, its badge changes to **due now**.
  </Step>

  <Step title="Stay available">
    Get2Dial dials it for you automatically when it's due, as long as you're in the
    **Available** state — see [Agent states](/agent/agent-states). There's nothing else to do
    to trigger it.
  </Step>
</Steps>

## Verify

<Check>
  When a callback becomes due while you're available, it rings you like any other call from
  the dialer.
</Check>

## Common problems

* **A callback didn't ring you at its scheduled time.** You likely weren't **Available** yet.
  Get2Dial holds it for you for 15 minutes past the due time, then offers it to any available
  agent instead — see [How callbacks work](/outbound/callbacks).
* **You don't see a callback you scheduled.** Confirm you selected the built-in **Callback**
  disposition, not a similarly named one — only that exact one schedules a callback.

## Next steps

<CardGroup cols={2}>
  <Card title="How callbacks work" href="/outbound/callbacks" />

  <Card title="Set a disposition" href="/agent/set-a-disposition" />
</CardGroup>