> ## Documentation Index
> Fetch the complete documentation index at: https://docs.get2dial.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set your keyboard shortcuts

> Rebind the keys that answer, drop, mute, and hold a call in the Get2Dial agent workspace, in Settings.

Four call-handling actions have a keyboard shortcut — answer, drop, mute, and hold — and you
can rebind any of them to keys that work better for you.

## Default shortcuts

| Action        | Default key    |
| ------------- | -------------- |
| Answer call   | Enter or Space |
| Drop call     | Escape         |
| Mute / unmute | M              |
| Hold / resume | H              |

<Note>
  Shortcuts only fire when your cursor isn't in a text field — typing a note or a script
  detail never accidentally triggers a call action.
</Note>

## Steps

<Steps>
  <Step title="Go to Keyboard shortcuts">
    Go to **Settings > Keyboard shortcuts**.
  </Step>

  <Step title="Select Rebind next to an action">
    Choose the action you want to change, then select **Rebind**.
  </Step>

  <Step title="Press the key you want">
    Press the key you want to use. If it's already bound to a different action, you'll see
    which one — pick another key or rebind that action first.
  </Step>

  <Step title="Repeat for any other action">
    Repeat for Answer, Drop, Mute, or Hold, in any order.
  </Step>
</Steps>

<Check>
  The new key shows next to the action you rebound, and works the next time that action
  applies — no need to reload or sign out.
</Check>

## Turn shortcuts off

If your headset has its own physical buttons that send keystrokes Get2Dial would otherwise
catch, turn off **Enable shortcuts** at the top of the page rather than rebind around the
conflict.

## Common problems

* **A key won't bind.** A few keys are reserved and can't be bound — Tab, and modifier keys
  (Shift, Control, Alt, Meta) on their own. Escape is reserved for canceling the rebind
  capture itself, unless you're rebinding Drop call, where it's still selectable as the key.
* **Shortcuts stopped working after switching computers.** Bindings are stored on the device
  you set them on, the same way your [audio device choices](/agent/sign-in-and-audio-setup)
  are — set them again on the new one.
* **Select Restore defaults** to undo every change and go back to the table above.

## Next steps

<CardGroup cols={2}>
  <Card title="Handle a call" href="/agent/handle-a-call" />

  <Card title="Set up your headset and audio" href="/agent/sign-in-and-audio-setup" />
</CardGroup>