> ## Documentation Index
> Fetch the complete documentation index at: https://docs.get2dial.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up a support desk

> The reading order for standing up an inbound support desk in Get2Dial, from telephony to routing to your first answered call.

For a team whose main job is answering inbound calls — support, service, front desk — in the
order that gets a support desk from nothing to answering, without re-reading the whole site.

## Start here

<Steps>
  <Step title="Complete the admin quickstart">
    Connect your carrier, add a phone number, and invite your first agent — see
    [Set up your contact center](/get-started/quickstart-admin).
  </Step>

  <Step title="Set your business hours">
    Define when your desk is open, including holidays — see [Business
    hours](/inbound/business-hours). Note its current limit: a schedule doesn't yet affect
    routing on its own.
  </Step>

  <Step title="Create a queue and route your number to it">
    Build the queue your agents answer from, then point your phone number at it — see [Create
    a queue](/inbound/queues/create-a-queue) and [Route an inbound
    number](/inbound/route-an-inbound-number).
  </Step>

  <Step title="Build an IVR menu, if you need one">
    Give callers a menu before they reach a queue — see [Build a
    menu](/inbound/ivr/build-a-menu).
  </Step>

  <Step title="Bring your agents on">
    Sign in, set up audio, and learn the states — see [Set up your headset and
    audio](/agent/sign-in-and-audio-setup) and [Agent states](/agent/agent-states).
  </Step>

  <Step title="Watch it run">
    The [wallboard](/supervise/wallboard) and [live call
    monitoring](/supervise/live-call-monitoring) for your first day answering calls.
  </Step>
</Steps>

## When you need it

**Handling more call volume**

<CardGroup cols={2}>
  <Card title="Queue overflow and fallback" href="/inbound/queues/queue-overflow-and-fallback" />

  <Card title="Queue membership and skills" href="/inbound/queue-membership-and-skills" />

  <Card title="Service level and priority" href="/inbound/service-level-and-priority" />

  <Card title="Ring groups" href="/inbound/ring-groups" />
</CardGroup>

**When no one can answer**

<CardGroup cols={2}>
  <Card title="Voicemail" href="/inbound/voicemail" />

  <Card title="Prompts and audio library" href="/inbound/prompts-and-audio-library" />
</CardGroup>

**Quality and coaching**

<CardGroup cols={2}>
  <Card title="Create a scorecard" href="/supervise/quality/create-a-scorecard" />

  <Card title="Evaluate a call" href="/supervise/quality/evaluate-a-call" />

  <Card title="Agent scores and coaching" href="/supervise/quality/agent-scores-and-coaching" />
</CardGroup>

**Measuring the desk**

<CardGroup cols={2}>
  <Card title="Call detail records" href="/reports/call-detail-records" />

  <Card title="Call recordings" href="/reports/call-recordings" />

  <Card title="Dashboards" href="/reports/dashboards" />
</CardGroup>