> ## Documentation Index > Fetch the complete documentation index at: https://docs.get2dial.com/llms.txt > Use this file to discover all available pages before exploring further. # What is Get2Dial > Get2Dial is a contact center platform that handles inbound routing, outbound dialing, agent work, and supervision in one workspace. Get2Dial is a cloud contact center platform. It routes inbound calls to the right person, runs outbound dialing campaigns, gives agents a browser-based workspace to take and place calls, and gives supervisors the tools to watch and score that work — all against the same calls, queues, and agents, so you are not running two disconnected systems for inbound and outbound. ## What it does **Inbound call handling.** A call arrives on one of your phone numbers, optionally passes through an IVR menu, and lands in a queue, a ring group, or voicemail. Routing can vary by time of day and by the caller's own number. See [How call routing works](/inbound/overview). **Outbound dialing.** Campaigns dial from a lead list using one of four dial modes — preview, progressive, power, or predictive — trading off agent idle time against how far ahead of agent availability the system dials. A pacing engine limits how many lines it opens per available agent and caps the abandoned-call rate. See [Dial modes](/outbound/dial-modes) and [How the dialer paces calls](/outbound/how-pacing-works). **Agent workspace.** Agents work from a browser: sign in, go available, take or place a call, and record a disposition. Agent state (available, on a call, in wrap-up, on break, or offline) drives both inbound distribution and outbound pacing. See [Agent states](/agent/agent-states). **Supervision and quality.** Supervisors see live queue and campaign state, can listen in on or join a call in progress, and score recorded calls against a scorecard. **Compliance controls.** A workspace-wide do-not-call list is checked before every outbound dial, calling-hours windows are enforced against each lead's own time zone, and calls can be recorded for quality and compliance review. Get2Dial gives you the mechanism; what your calling program must comply with in your jurisdiction is your own determination — see [Compliance and trust](/compliance/dnc-lists). **Reporting.** Every call produces a call detail record. Campaign, agent, and call-volume reports, plus searchable recordings, tell you what happened and why. **A public API and webhooks.** Everything above is also reachable through a REST API, and call and campaign events can be pushed to your own systems as webhooks. See [Developers](/developers/overview). ## How the pieces connect Get2Dial has a real dependency order: a phone number cannot ring anywhere until you have a connected carrier and a routing rule, and a campaign cannot dial until it has a lead list and a queue of agents to hand connected calls to. Getting this order right on day one is the single biggest factor in a smooth setup — see [How Get2Dial works](/get-started/how-get2dial-works) for the full picture. ## Who it's for Get2Dial is built for contact center operations that run both inbound support and outbound sales or collections through the same team — typically 20 to 500 agents. Roles map to how a contact center actually runs: an administrator owns the account and telephony setup, a supervisor runs the floor, and an agent takes and makes calls. Roles are backed by a capability system, so access can be narrowed or extended beyond the built-in defaults — see [Roles and permissions](/account/roles-and-permissions). ## Next steps