> ## Documentation Index
> Fetch the complete documentation index at: https://docs.get2dial.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a ring group

> Ring a set of agents at once or in sequence — simpler than a queue, with no strategy or membership priority.

Create a ring group to ring a set of agents together, simpler than a queue — no distribution
strategy, no membership priority — everyone at once, or each in turn.

## Before you start

* You need at least one [user with the agent role](/account/invite-users) to add as a member.

## Steps

<Steps>
  <Step title="Go to Ring groups">
    In the left navigation, select **Ring groups**, then select **Add ring group**.
  </Step>

  <Step title="Name the ring group">
    Enter a **Name**, such as "Front desk".
  </Step>

  <Step title="Choose the ring strategy">
    Set **Strategy** to **Simultaneous** to ring every member at once, or **Sequential** to
    ring them one at a time in order.
  </Step>

  <Step title="Set the ring time">
    Enter **Ring time (seconds)** — how long to ring before moving on. Defaults to 20 seconds.
  </Step>

  <Step title="Set a fallback">
    Set **If no answer** to a queue or IVR menu for calls nobody in the group answers.
  </Step>

  <Step title="Add members">
    Add the agents you want in the group. For **Sequential**, the order you add them is the
    order they're rung.
  </Step>

  <Step title="Save">
    Select **Save**.
  </Step>
</Steps>

## Verify

<Check>
  Route a phone number to the ring group (see [Route an inbound
  number](/inbound/route-an-inbound-number)) and call it. Every member's phone rings at once
  (simultaneous) or in order (sequential).
</Check>

## Common problems

* **Nobody's phone rings.** Confirm at least one member is signed in — a ring group dials
  members directly, so someone who isn't signed in (and therefore not registered) can't be
  reached. See [Connect a device and check registration](/voice/devices-and-registration).
* **The fallback doesn't trigger.** Confirm **Ring time** is short enough that it's actually
  reached before the caller hangs up first.

## Next steps

<CardGroup cols={2}>
  <Card title="Route an inbound number" href="/inbound/route-an-inbound-number" />

  <Card title="Create a queue" href="/inbound/queues/create-a-queue" />
</CardGroup>