> ## Documentation Index
> Fetch the complete documentation index at: https://docs.get2dial.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Route an inbound number

> Create a routing rule so calls to a phone number reach a queue, ring group, IVR menu, voicemail, or extension.

Create a routing rule so calls to one of your phone numbers reach somewhere.

## Before you start

* You need a [phone number](/voice/phone-numbers) already added to your workspace.
* You need a destination to route to — most commonly a [queue](/inbound/queues/create-a-queue).

## Steps

<Steps>
  <Step title="Go to Routing rules">
    In the left navigation, select **Routing rules**, then select **Add rule**.
  </Step>

  <Step title="Enter the DID">
    Enter the **DID (Phone number)** this rule matches, in the same E.164 format you used
    when you added the number.
  </Step>

  <Step title="Choose the destination type">
    Set **Destination type** to **Queue**, **Ring group**, **IVR menu**, **Voicemail**, or
    **Extension**.
  </Step>

  <Step title="Choose the destination">
    Use the destination picker to select the specific queue, ring group, menu, voicemail
    box, or extension.
  </Step>

  <Step title="Set the priority">
    Leave **Priority** at the default unless you have more than one rule that could match
    the same number.
  </Step>

  <Step title="Save the rule">
    Confirm **Active** is set to **Yes**, then select **Save**.
  </Step>
</Steps>

## Verify

<Check>
  Call the phone number from an outside line. It reaches the destination you configured —
  a queue rings an available agent, a ring group rings its members, an IVR menu plays its
  greeting, or voicemail answers. The call also appears in **Call records**.
</Check>

## Common problems

* **The call doesn't ring anywhere.** Confirm the phone number's **Edge trust** is
  **Trusted** on the [Phone numbers](/voice/phone-numbers) page — an untrusted number never
  reaches routing at all, regardless of the rule.
* **The rule doesn't seem to apply.** Confirm **Active** is **Yes** and the DID matches the
  number exactly, including the `+` and country code.
* **It rings a queue but no agent answers.** The queue might have no members, or no agent is
  available — see [Create a queue](/inbound/queues/create-a-queue).

## Next steps

<CardGroup cols={2}>
  <Card title="Create a queue" href="/inbound/queues/create-a-queue" />

  <Card title="Verify your connectivity" href="/voice/test-your-connectivity" />
</CardGroup>