> ## Documentation Index
> Fetch the complete documentation index at: https://docs.get2dial.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a voicemail box

> Create a voicemail box a routing rule or IVR menu can send calls to, and manage the messages it collects.

Create a voicemail box that a routing rule, caller ID rule, or IVR menu can send calls to, and
manage the messages it collects.

## Before you start

* You need an **admin** role.

## Create a box

<Steps>
  <Step title="Go to Voicemail">
    In the left navigation, select **Voicemail**, then select **Add box**.
  </Step>

  <Step title="Set the mailbox and label">
    Enter a **Mailbox** identifier and a **Label** you'll recognize, such as "Support
    after-hours".
  </Step>

  <Step title="Set a notification email, if you want one">
    Enter a **Notification email** to get an email when a new message arrives. The email tells
    you a message is waiting — it doesn't include the recording.
  </Step>

  <Step title="Set a maximum message length">
    Enter **Max length (seconds)** for how long a caller can leave a message.
  </Step>

  <Step title="Save">
    Confirm **Active** is **Yes**, then select **Save**.
  </Step>
</Steps>

<Note>
  Every box plays a default system greeting. Get2Dial stores a custom-greeting reference on
  the box, but the product doesn't yet expose a way to set one — you can't upload a per-box
  greeting from the UI today.
</Note>

## Play and manage messages

<Steps>
  <Step title="Open the box">
    In **Voicemail**, select the box.
  </Step>

  <Step title="Play a message">
    Select a message to play it in the browser.
  </Step>

  <Step title="Mark it read, or delete it">
    Select **Mark as read**, or **Delete** to remove it permanently.
  </Step>
</Steps>

## Verify

<Check>
  Route a number, caller ID rule, or IVR option to the box's mailbox, call it, and leave a test
  message. It appears in the box within a few seconds, and, if you set one, the notification
  email arrives.
</Check>

## Common problems

* **No notification email arrives.** Confirm the box has a notification email set, and check
  your workspace's email delivery settings.
* **You need a custom greeting.** Not available from the product today — see the note above.

## Next steps

<CardGroup cols={2}>
  <Card title="Route an inbound number" href="/inbound/route-an-inbound-number" />

  <Card title="Route inbound calls by caller ID" href="/voice/caller-id-rules" />
</CardGroup>