> ## Documentation Index
> Fetch the complete documentation index at: https://docs.get2dial.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a campaign

> Set up an outbound campaign and configure the settings that control how it dials: mode, pacing, hours.

Create an outbound campaign and configure the settings that control how it dials.

## Before you start

* You need an [outbound route](/voice/outbound-routes) able to reach the numbers you'll
  dial, unless you plan to force every call through one specific carrier.
* Decide your [dial mode](/outbound/dial-modes) before you start — it changes which other
  settings on this page matter.
* You need at least one active [disposition](/outbound/dispositions/create-dispositions) —
  a campaign can't be created without selecting at least one.

## Steps

<Steps>
  <Step title="Name the campaign and pick a dial mode">
    In the left navigation, select **Campaigns**, then **New campaign**. Enter a **Name**
    and choose a **Dialer mode**: Preview, Progressive, Power, Predictive, or Press-1
    broadcast. Choosing Press-1 broadcast reveals a separate set of fields — see
    [Configure a press-1 campaign](/outbound/campaigns/press1-broadcasts) instead of the
    remaining steps on this page.
  </Step>

  <Step title="Choose a queue for connected calls">
    Leave **Connect queue** on **Auto-create a queue for this campaign** — Get2Dial
    provisions a dedicated queue and you enroll agents in it afterward (see
    [Assign agents to a campaign](/outbound/campaigns/assign-agents)). Pick an existing
    queue instead only if you want this campaign to share an agent roster with another.
  </Step>

  <Step title="Set the carrier and agent assignment mode">
    Leave **Carrier override** on **Auto** to route by dialed number through your outbound
    routes, or pick a specific carrier to force every call through it. Set **Agent
    assignment** to **Selectable** (agents opt in) or **Forced** (assigned agents take calls
    automatically).
  </Step>

  <Step title="Set the abandonment cap and connect window">
    Enter an **Abandonment cap (%)** — the pacer never dials past this regardless of mode —
    and a **Connect window (ms)**, the time a connected call waits for an agent before it
    counts as abandoned. For power mode, also set the **Dial level (overdial ratio)**,
    either the recommended value or a custom multiplier.
  </Step>

  <Step title="Set attempt limits and time zone">
    Enter **Max attempts per lead** and, optionally, **Max dials per day** per lead. Set a
    **Default timezone**, used for any lead that doesn't carry its own.
  </Step>

  <Step title="Configure answering machine detection, if you want it">
    Turn on **AMD** to have Get2Dial classify machine answers automatically; set the **AMD
    timeout (ms)** and, if you want a message left automatically, a **Voicemail drop audio**
    file.
  </Step>

  <Step title="Turn on recording and attach a script, if you use them">
    Check **Record calls** to record this campaign's calls, and select a **Script** if
    agents need to see one during the call.
  </Step>

  <Step title="Select dispositions and calling hours">
    Choose which **dispositions** agents can use on this campaign — at least one is
    required. Add at least one **calling-hours window** (day, start, end, evaluated in each
    lead's local time zone).
  </Step>

  <Step title="Save the campaign">
    Select **Save**. The campaign is created with status **Draft**.
  </Step>
</Steps>

## Verify

<Check>
  The campaign appears in **Campaigns** with status **Draft**, the settings you chose, and
  the dispositions you selected.
</Check>

## Common problems

* **Save is blocked with a disposition error.** A campaign must have at least one active
  disposition selected — see [Create dispositions](/outbound/dispositions/create-dispositions).
* **You're not sure which dial mode to pick.** See the decision table in
  [Dial modes](/outbound/dial-modes).

## Next steps

<CardGroup cols={2}>
  <Card title="Import a lead list" href="/outbound/leads/import-a-lead-list" />

  <Card title="Assign agents to a campaign" href="/outbound/campaigns/assign-agents" />

  <Card title="Start a campaign from a template" href="/outbound/campaigns/campaign-templates" />

  <Card title="Configure a press-1 campaign" href="/outbound/campaigns/press1-broadcasts" />
</CardGroup>