> ## Documentation Index
> Fetch the complete documentation index at: https://docs.get2dial.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure a press-1 campaign

> Set up a press-1 voice broadcast campaign that plays a recorded message and transfers interested leads to an agent queue.

Configure a press-1 (voice broadcast) campaign: play a recorded message when a lead
answers, and transfer only the leads who press a digit to a live agent queue.

## Before you start

* You need an existing [campaign](/outbound/campaigns/create-a-campaign) set to
  **Press-1 broadcast** as its dial mode, or you're creating one now.
* You need an audio file already uploaded to the [audio library](/inbound/prompts-and-audio-library)
  for the broadcast message.
* You need a [queue](/inbound/queues/create-a-queue) with an extension, enrolled with the
  agents who take transferred calls.

## Steps

<Steps>
  <Step title="Set the dial mode">
    On the campaign's **Dialer** tab, set **Dialer mode** to **Press-1 broadcast**. A
    dedicated **Press-1 broadcast** section appears.
  </Step>

  <Step title="Choose the broadcast message">
    In **Broadcast message**, select the audio asset played to a lead when they answer.
  </Step>

  <Step title="Set the transfer digit">
    In **Transfer digit**, enter the single DTMF digit a lead presses to be transferred.
  </Step>

  <Step title="Choose the target queue">
    In **Transfer to queue**, select the queue that receives transferred calls. Pacing runs
    against this queue's agents, not the campaign's own connect queue.
  </Step>

  <Step title="Set a concurrency limit, if you want one">
    Enter **Max concurrent calls** to cap how many broadcasts run at once, independent of
    agent availability. Leave the default if you don't need a hard ceiling.
  </Step>

  <Step title="Decide what happens without a keypress">
    Set **If nobody presses** to **Hang up**, or to **Leave a voicemail drop** to play a
    voicemail message before ending the call.
  </Step>

  <Step title="Turn on in-band DTMF only if your carrier requires it">
    Leave **In-band DTMF** off unless your carrier can't deliver keypresses out-of-band
    (RFC 2833). Most carriers don't need this changed.
  </Step>

  <Step title="Save the campaign">
    Select **Save**.
  </Step>
</Steps>

## Verify

<Check>
  The campaign status can reach **Running**. If the broadcast message, transfer digit, or
  target queue is missing or no longer resolves (for example, the queue was deleted), the
  campaign is blocked from running until it's fixed.
</Check>

## Common problems

* **The campaign won't go to Running.** One of the press-1 fields — audio, digit, or target
  queue — doesn't resolve. Reopen the campaign and check all three.
* **Transferred calls aren't ringing agents.** Confirm the target queue has enrolled,
  available agents — see [Assign agents to a campaign](/outbound/campaigns/assign-agents).
* **A carrier drops keypresses.** Turn on **In-band DTMF** — some carriers only deliver
  DTMF in the audio stream rather than out-of-band.

## Next steps

<CardGroup cols={2}>
  <Card title="Dial modes" href="/outbound/dial-modes" />

  <Card title="Monitor a campaign" href="/outbound/campaigns/monitor-a-campaign" />
</CardGroup>