> ## Documentation Index > Fetch the complete documentation index at: https://docs.get2dial.com/llms.txt > Use this file to discover all available pages before exploring further. # Dispositions > How disposition codes record call outcomes and control whether a lead is retried, closed, or suppressed. A disposition is the outcome an agent records at the end of a call. It's more than a label — it decides what happens to the lead next. ## How it works Dispositions are defined once, workspace-wide, then selected per campaign — a campaign must have at least one active disposition to be created. Each disposition has: * A **code** (a short, permanent identifier) and a **label** (what agents see) * Whether it's **terminal** — a terminal disposition closes the lead permanently; a non-terminal one returns it to the dial queue and schedules a retry * Whether it **adds to DNC** — suppressing the number from all future dialing * A default **retry delay**, for non-terminal outcomes Get2Dial also tracks which disposition codes count as a conversion for reporting purposes — currently the built-in `sale` code is the only one marked this way. ## When to use it Keep your disposition list short enough that agents can find the right one quickly during a call — a handful of clear outcomes beats twenty overlapping ones. Mark an outcome **terminal** when no further attempt is ever warranted (sale, wrong number, do-not-call); leave it non-terminal when a retry makes sense (no answer, callback requested). ## What it affects Every terminal disposition permanently closes a lead — there's no undo through the normal workflow. A disposition marked **adds to DNC** suppresses that number workspace-wide, not only for the current campaign. ## Limits and constraints There is no limit on how many dispositions a workspace can define. See [Limits and quotas](/reference/limits-and-quotas). ## Next steps