> ## Documentation Index
> Fetch the complete documentation index at: https://docs.get2dial.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Recycle and reset leads

> Build a reusable reset profile that returns closed leads matching your criteria to Fresh, to be dialed again.

Build a reusable **reset profile** that selects leads matching criteria you choose and returns
them to [Fresh](/outbound/leads/lead-states) so a campaign dials them again.

<Note>
  Leads on your [DNC list](/compliance/dnc-lists) are always excluded from a reset — there's
  no setting that overrides this.
</Note>

## Before you start

* You need an **admin** role.
* Decide your selection criteria before you start — disposition, current state, attempt count,
  time since last attempt, or a specific lead list or campaign.

## Build and run a reset profile

<Steps>
  <Step title="Go to Reset profiles">
    In the left navigation, select **Lead lists**, then **Reset profiles**, then **New
    profile**.
  </Step>

  <Step title="Name it and set your criteria">
    Enter a **Name**, then set which leads qualify — by disposition, state, attempt count,
    last-attempt age, or scope to a specific list or campaign. Add exclusion rules for
    anything you want to carve out.
  </Step>

  <Step title="Save the profile">
    Select **Save**. Every edit after this creates a new version — past versions stay
    available in the profile's history.
  </Step>

  <Step title="Preview before running">
    Select **Preview**. Get2Dial shows how many leads match, how many are excluded because
    they're on your DNC list, and a summary of the state changes the run would make. Large
    resets require you to acknowledge the count before continuing.
  </Step>

  <Step title="Run it">
    Select **Run**. The reset runs as a background job — it doesn't block you, and you can
    navigate away.
  </Step>
</Steps>

## Verify

<Check>
  Go to **Reset history** to see the job's status (running, completed, or partially completed)
  and how many leads it actually changed. Matching leads return to **Fresh** and are eligible
  for the pacer again.
</Check>

## Common problems

* **The preview count looks too high.** Narrow your criteria — add an attempt-count or
  last-attempt-age bound before running, not after.
* **You need a variant of an existing profile.** Clone it rather than starting over — cloning
  copies its current rules into a new profile you can adjust independently.
* **A run shows "partially completed."** Some leads failed to reset; open the job in **Reset
  history** for the per-lead detail, or export it as CSV.

## Next steps

<CardGroup cols={2}>
  <Card title="Lead states" href="/outbound/leads/lead-states" />

  <Card title="DNC lists" href="/compliance/dnc-lists" />
</CardGroup>