> ## Documentation Index > Fetch the complete documentation index at: https://docs.get2dial.com/llms.txt > Use this file to discover all available pages before exploring further. # Glossary > Definitions for every Get2Dial term used across the docs, gathered in one place, linked from its first use. Every term used across the Get2Dial docs, in one place. ## Terms | Term | Definition | | ------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **After-call work** | The **Wrap-up** [agent state](/agent/agent-states) that follows a call, used to record a disposition or finish notes before taking the next one. | | **Agent** | A user who takes or places calls. Distinct from **user**, which refers to anyone with a login regardless of role. | | **AMD (answering machine detection)** | A per-campaign setting that classifies each connected call as a human or a machine answer before deciding whether to bridge it to an agent. See [How the dialer paces calls](/outbound/how-pacing-works). | | **Audit log** | The record of who changed a user, role, or workspace setting, and when. See [Search the audit log](/account/audit-log). | | **Business hours schedule** | A weekly schedule of open and closed windows, plus holidays, in its own time zone. See [Create a business hours schedule](/inbound/business-hours). | | **Caller ID rule** | A rule that routes an inbound call to a destination based on the caller's number, evaluated before the phone number's own routing rule. See [Route inbound calls by caller ID](/voice/caller-id-rules). | | **Calling hours** | The time windows a campaign is allowed to dial in, evaluated in each lead's own time zone. See [Calling hours](/compliance/calling-hours). | | **Campaign** | An outbound dialing job: a dial mode, a lead list, assigned agents, and dispositions. See [Outbound and dialer](/outbound/overview). | | **Capability** | A fine-grained permission (none, read, or write) on a specific resource, such as carriers or recordings. Roles are a starting set of capabilities. See [Roles and permissions](/account/roles-and-permissions). | | **Carrier** | Your SIP trunk connection to the phone network. See [Connect a SIP carrier](/voice/connect-a-carrier). | | **CDR (call detail record)** | The record Get2Dial creates for every call — who called whom, when, how long, and how it ended. See [Call detail records](/reports/call-detail-records). | | **Custom role** | A named, reusable set of capabilities you define, assignable to any user in place of a built-in role. See [Roles and permissions](/account/roles-and-permissions). | | **Dial mode** | The setting that decides who initiates each outbound call and how far ahead of agent availability the dialer works: preview, progressive, power, or predictive. See [Dial modes](/outbound/dial-modes). | | **Disposition** | The outcome an agent records at the end of a call, which decides whether the lead is retried, closed, or suppressed. See [Dispositions](/outbound/dispositions/overview). | | **Disposition list** | A named, reusable set of dispositions you assign to a campaign instead of picking codes one by one. See [Create a disposition list](/outbound/dispositions/disposition-lists). | | **DNC (do not call)** | Get2Dial's workspace-wide suppression list. A number on it is never dialed by any campaign. See [DNC lists](/compliance/dnc-lists). | | **Edge trust** | The computed status showing whether a phone number is actually trusted for inbound calls, based on its carrier's direction, status, and approval. See [Add a phone number](/voice/phone-numbers). | | **Entitlement** | A limit or allowance granted by your plan. See [Limits and quotas](/reference/limits-and-quotas). | | **IVR (interactive voice response)** | A phone menu that routes a caller based on the digits they press. See [IVR menus](/inbound/ivr/overview). | | **Lead** | A contact record in a campaign's lead list, dialed by the campaign. See [Lead fields](/outbound/leads/lead-fields). | | **Lead list** | A named, imported set of leads with its own presented caller ID, scoped to a campaign. See [Import a lead list](/outbound/leads/import-a-lead-list). | | **MFA (multi-factor authentication)** | A second verification step at sign-in, beyond a password — a code from an authenticator app or a Duo push. See [Turn on multi-factor authentication](/account/multi-factor-authentication). | | **Outbound route** | The rule that decides which carrier sends a given outbound call, matched by dialed prefix or pattern. See [Add an outbound route](/voice/outbound-routes). | | **Phone number** | A number in your workspace that can send or receive calls. See [Add a phone number](/voice/phone-numbers). | | **Predictive dialing** | The dial mode that estimates how many calls to place from recent connect-rate data, so an agent is free right as a call connects. See [Dial modes](/outbound/dial-modes). | | **Preview dialing** | The dial mode where an agent reviews a lead and confirms before the call is placed. See [Dial modes](/outbound/dial-modes). | | **Queue** | A holding point that distributes inbound calls to member agents by a strategy (round robin, least busy, or skills-based). See [Queues](/inbound/queues/overview). | | **Recording** | An audio capture of a call, turned on or off per campaign. See [Call recordings](/reports/call-recordings). | | **Registration** | The live record of a device or softphone being reachable at a given address, refreshed periodically. See [Connect a device and check registration](/voice/devices-and-registration). | | **Reset profile** | A reusable set of criteria that selects closed or stale leads and returns them to Fresh. See [Recycle and reset leads](/outbound/leads/recycle-and-reset-leads). | | **Ring group** | A set of agents rung together (simultaneously or in sequence), simpler than a queue — no strategy or membership priority. See [Create a ring group](/inbound/ring-groups). | | **Role** | A starting set of capabilities assigned to a user: agent, supervisor, or admin, or a custom role you define. See [Roles and permissions](/account/roles-and-permissions). | | **Routing rule** | The rule that connects a phone number to a destination — a queue, IVR menu, ring group, voicemail box, or extension. See [Route an inbound number](/inbound/route-an-inbound-number). | | **Scorecard** | A named, weighted set of questions used to score a recorded call. See [Create a scorecard](/supervise/quality/create-a-scorecard). | | **Script** | A talk-track agents see during a call, with placeholders that fill in from the lead's own data. See [Create an agent script](/outbound/agent-scripts). | | **Session policy** | Workspace-wide rules for how long a sign-in stays valid, how long it can sit idle, and how many devices a user can be signed in on at once. See [Set a session policy](/account/session-policy). | | **SIP domain** | The hostname your softphones and desk phones register against. Get2Dial provisions one per workspace. See [SIP domains](/voice/sip-domains). | | **Skill** | A free-text tag on an agent, matched against a queue's required skills under the skills-based strategy. See [Add queue members and skills](/inbound/queue-membership-and-skills). | | **SSO (single sign-on)** | Signing in through your organization's identity provider instead of a Get2Dial password. Get2Dial supports OIDC identity providers. See [Require single sign-on](/account/single-sign-on). | | **Subscriber** | A set of SIP credentials (username, password, domain) a device registers with. Every user gets one automatically; you can add extra subscribers for shared devices. See [Connect a device and check registration](/voice/devices-and-registration). | | **User** | Anyone with a Get2Dial login, regardless of role. See [Invite users](/account/invite-users). | | **Voicemail box** | A destination that records a message when nobody answers. See [Create a voicemail box](/inbound/voicemail). | | **Wallboard** | The live, read-only view of queue depth, agent state counts, and service level. See [Use the wallboard](/supervise/wallboard). | | **Workspace** | Your organization's Get2Dial account. | ## Related