> ## Documentation Index
> Fetch the complete documentation index at: https://docs.get2dial.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Find and play call recordings

> Search, play back, and export recorded calls from any campaign that had call recording turned on for it.

Search, play back, and export recordings from calls that had recording turned on.

## Before you start

* Recording is an all-or-nothing setting per campaign, turned on when the campaign is
  [created](/outbound/campaigns/create-a-campaign). A call from a campaign with recording
  off has no recording to find.

<Snippet file="recording-consent-notice.mdx" />

## Steps

<Steps>
  <Step title="Go to Call recordings">
    In the left navigation, select **Recordings**.
  </Step>

  <Step title="Filter">
    Filter by **Agent**, **Campaign**, or search by number or call ID. The default view
    shows the last 7 days.
  </Step>

  <Step title="Play a recording">
    Select **Play** on a row to listen inline.
  </Step>

  <Step title="Export, if you need to">
    Select individual rows and use **Export CSV** or **Download Audio**.
  </Step>
</Steps>

## Verify

<Check>
  A call from a campaign with recording enabled appears with a working **Play** control
  within a few minutes of the call ending.
</Check>

## Common problems

* **A call isn't listed.** Confirm the campaign it came from has **Record calls** turned on
  — this can't be changed after the fact for a call that already happened.
* **Playback doesn't start.** Recordings are streamed with your session — sign out and back
  in if playback consistently fails.

## Next steps

<CardGroup cols={2}>
  <Card title="Call detail records" href="/reports/call-detail-records" />

  <Card title="DNC lists" href="/compliance/dnc-lists" />
</CardGroup>