> ## Documentation Index
> Fetch the complete documentation index at: https://docs.get2dial.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Monitor, whisper, and barge

> Listen to a live call silently, whisper to your agent, or join the call, from the supervisor live-calls view.

Join a live call in one of three ways: silently, coaching your agent only, or joining the
conversation for both parties to hear.

<Warning>
  Silently monitoring a call might be regulated or require disclosure to one or both parties in
  your jurisdiction. Get2Dial gives you the mechanism; whether and how you're required to
  disclose monitoring is your own legal determination — consult your legal counsel before
  using this on real customer calls.
</Warning>

## Before you start

* You need a **supervisor** or **admin** role, and your own account needs a SIP extension
  set up to monitor from — see [Invite users](/account/invite-users).

## Steps

<Steps>
  <Step title="Open the live-calls view">
    In the left navigation, select **Supervisor**.
  </Step>

  <Step title="Find the call">
    Find the call you want in the live-calls table.
  </Step>

  <Step title="Choose how to join">
    In the **Monitor** column, select **Listen** to hear the call silently — available any
    time. Select **Whisper** to speak to your agent without the caller hearing you, or
    **Barge** to join so both parties hear you — both are available only once the call is
    actively connected.
  </Step>
</Steps>

## Verify

<Check>
  Your own phone rings and connects you into the call in the mode you chose. **Listen**
  produces no audio from you to either party; **Whisper** is heard by the agent only;
  **Barge** is heard by both.
</Check>

## Common problems

* **Whisper or Barge is disabled.** The call isn't in an actively connected state yet —
  wait until it is, or use **Listen** instead.
* **Nothing happens when you select Listen.** Confirm your own account has a SIP extension
  configured — see [Invite users](/account/invite-users).

## Next steps

<CardGroup cols={2}>
  <Card title="Use the wallboard" href="/supervise/wallboard" />

  <Card title="Call recordings" href="/reports/call-recordings" />
</CardGroup>