> ## Documentation Index
> Fetch the complete documentation index at: https://docs.get2dial.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Force an agent's state

> Manually change an agent's state — like logging them out — or adjust their queue enrollment, from their profile.

Manually change an agent's state — for example, logging them out — or adjust which queues
they're enrolled in, from their profile.

<Note>
  This is an **admin** capability. Supervisors can view agent states on the
  [wallboard](/supervise/wallboard) but can't change them — there's no supervisor-facing
  control for this today.
</Note>

## Before you start

* You need an **admin** role.

## Steps

<Steps>
  <Step title="Open the agent">
    In the left navigation, select **Agents**, then select the person.
  </Step>

  <Step title="Choose an available transition">
    Under **State Administration**, select from the transitions available for their current
    state — for example, **Log out** or **Start break**. Only transitions valid from their
    current state are shown; if none are available, none render.
  </Step>

  <Step title="Adjust queue enrollment, if needed">
    Under **Queue & Campaign Enrollments**, select **Enroll** or **Enrolled** to toggle their
    membership in a queue. To assign them to a campaign, see [Assign agents to a
    campaign](/outbound/campaigns/assign-agents) instead.
  </Step>
</Steps>

## Verify

<Check>
  The agent's **Current State** badge updates immediately, and reflects on the
  [wallboard](/supervise/wallboard) within a few seconds.
</Check>

## Common problems

* **No transition buttons appear.** The agent is in a state with no manual transitions
  available — for example, mid-call. Wait for the call to end.
* **You need to change their skills or role**, not just their state — see [Add queue members
  and skills](/inbound/queue-membership-and-skills) or [Roles and
  permissions](/account/roles-and-permissions).

## Next steps

<CardGroup cols={2}>
  <Card title="Use the wallboard" href="/supervise/wallboard" />

  <Card title="Add queue members and skills" href="/inbound/queue-membership-and-skills" />
</CardGroup>