> ## Documentation Index
> Fetch the complete documentation index at: https://docs.get2dial.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Agent scores and coaching
> Read each agent's average QA score and flagged-call count, and how agents see their own evaluations.
Read each agent's average QA score and flagged-call count, and see how they view and
acknowledge their own evaluations.
## Read agent scores
In the left navigation, select **QA**, then the **Agent scores** tab.
Each row shows an agent's number of evaluations, their average score, and how many were
flagged. Narrow to a date range if you want a specific period rather than all-time.
This is an aggregate — one average per agent, not a score-over-time chart. To see an
individual past evaluation, go back to the call in [Recordings](/reports/call-recordings).
## How an agent sees and acknowledges a review
An agent sees their evaluations in a **My QA reviews** card in their own workspace, with a
badge counting unacknowledged ones. Opening one shows every question, their recorded answer,
your comments, and your overall notes. Selecting **Acknowledge** marks it seen — there's no
way to un-acknowledge or require a re-acknowledgment later, and coaching follow-up beyond the
notes field (an action-item list, for example) isn't a separate feature today.
## Common problems
* **An agent says they never saw a review.** Confirm it was saved with status **Submitted**,
not left as a draft — a draft evaluation never reaches the agent's workspace.
## Next steps