> ## Documentation Index
> Fetch the complete documentation index at: https://docs.get2dial.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Quality assurance

> Score recorded calls against a scorecard, and let agents see and acknowledge their own evaluations after.

QA in Get2Dial is a **scorecard** — a set of weighted questions — applied to a **recorded
call**, producing a score the agent can see and acknowledge.

## How it fits together

```mermaid theme={null}
flowchart LR
    A[Scorecard] --> B[Evaluate a call]
    B --> C[Score + notes]
    C --> D[Agent views and acknowledges]
    B --> E[Agent score rollup]
```

You build a [scorecard](/supervise/quality/create-a-scorecard) once, apply it whenever you
[evaluate a call](/supervise/quality/evaluate-a-call) — which requires the call to have a
[recording](/reports/call-recordings) — and the result feeds both the agent's own view and a
per-agent [score rollup](/supervise/quality/agent-scores-and-coaching).

## Common tasks

<CardGroup cols={2}>
  <Card title="Create a scorecard" href="/supervise/quality/create-a-scorecard" />

  <Card title="Evaluate a call" href="/supervise/quality/evaluate-a-call" />
</CardGroup>

## Learn more

<Card title="Agent scores and coaching" href="/supervise/quality/agent-scores-and-coaching" />