> ## Documentation Index
> Fetch the complete documentation index at: https://docs.get2dial.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why my campaign is not dialing

> Diagnose why a campaign shows Running but isn't actually placing any outbound calls, cause by cause.

A campaign shows **Running**, but no calls are going out.

## Quick checks

* Is the campaign's status actually **Running**, not **Draft** or **Paused**?
* Does it have leads in state **Fresh**, and at least one **Available** assigned agent?

## Cause: the campaign isn't actually running

**How to check:** Go to **Campaigns** and check the **Status** badge.
**How to fix:** Select **Start** — see
[Start, pause, and stop a campaign](/outbound/campaigns/start-pause-and-stop).

## Cause: no leads are eligible to dial

**How to check:** Open the campaign's lead list and check whether leads are all in state
**Closed**, excluded, or have hit **Max attempts per lead**.
**How to fix:** Import more leads, or reset excluded leads — see
[Import a lead list](/outbound/leads/import-a-lead-list).

## Cause: no agent is available to take a call

**How to check:** Check whether any agent assigned to this campaign is currently
**Available** — a campaign with agents assigned but none online won't dial in modes that
depend on agent availability.
**How to fix:** Get an agent to sign in and go available — see
[Agent states](/agent/agent-states).

## Cause: every eligible lead is outside its calling-hours window

**How to check:** Check whether the leads remaining are in time zones currently outside any
configured [calling-hours window](/compliance/calling-hours).
**How to fix:** This is expected behavior — the campaign resumes dialing those leads once
their local time enters a window.

## Cause: outbound calls aren't connecting at all

**How to check:** Check [Call records](/reports/call-detail-records) for failed attempts
from this campaign.
**How to fix:** See [Outbound calls fail](/troubleshooting/outbound-calls-fail).

## If none of this worked

<Snippet file="support-ticket-contents.mdx" />