> ## Documentation Index
> Fetch the complete documentation index at: https://docs.get2dial.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> What to include when you contact Get2Dial support so the first response can be a fix, not a follow-up question.

If a [troubleshooting page](/troubleshooting/outbound-calls-fail) didn't resolve your issue,
contact Get2Dial support with the details below.

<Snippet file="support-ticket-contents.mdx" />

## Where to find a call ID

Open [Call records](/reports/call-detail-records) or
[Call recordings](/reports/call-recordings) and search for the call by number or
approximate time — the **Call ID** column is what support needs.

## Next steps

<CardGroup cols={2}>
  <Card title="Call detail records" href="/reports/call-detail-records" />

  <Card title="Outbound calls fail" href="/troubleshooting/outbound-calls-fail" />
</CardGroup>