> ## Documentation Index > Fetch the complete documentation index at: https://docs.get2dial.com/llms.txt > Use this file to discover all available pages before exploring further. # Recordings missing > Diagnose why a call you expected to be recorded has no recording, or has one that exists but won't play. A call you expected to be recorded doesn't show a recording, or one exists but won't play. ## Quick checks * Was the call on a campaign with recording turned on? * Do you have a role that can view recordings? Agents don't have this by default. ## Cause: recording was off for that campaign **How to check:** Open the campaign's settings and check **Record calls** — see [Campaign settings reference](/outbound/campaigns/campaign-settings). This setting is all-or-nothing; it can't be turned on retroactively for calls that already happened. **How to fix:** Turn it on going forward. There's no way to recover a recording for a call that happened while it was off. ## Cause: you don't have permission to view recordings **How to check:** Recording playback needs a **supervisor** or **admin** role. **How to fix:** Ask an admin to check it, or request access — see [Roles and permissions](/account/roles-and-permissions). ## Cause: the recording hasn't finished processing yet **How to check:** Recordings can take a short time to appear after a call ends, especially right after a long call. **How to fix:** Wait a few minutes and check again. ## If none of this worked The recording pipeline has steps between the call happening and a file becoming playable that aren't visible from the product — if a call was set to be recorded and none of the above explains it, this needs support.