> ## Documentation Index
> Fetch the complete documentation index at: https://docs.get2dial.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reporting discrepancies

> Diagnose why two numbers you expected to match — a report, the dashboard, the wallboard — actually don't.

Two numbers that you expected to match — a report, the dashboard, and the wallboard — don't.

## Quick checks

* Are you comparing the exact same date range on both screens?
* Are you comparing a **live** view (wallboard) against a **historical** one (a report)?

## Cause: you're comparing a live view to a historical one

**How to check:** The [wallboard](/supervise/wallboard) and [campaign
monitor](/outbound/campaigns/monitor-a-campaign) show live, in-progress activity. [Standard
reports](/reports/standard-reports) and [call detail records](/reports/call-detail-records)
only include calls that have already ended — a call still in progress is on the wallboard and
nowhere else yet.
**How to fix:** This is expected. Compare again once the calls in question have ended.

## Cause: the two metrics are measuring different things

**How to check:** Confirm both numbers are actually the same metric, not two different ones
that sound similar — see [Metric definitions](/reference/metric-definitions). Service level and
abandonment rate, in particular, use different denominators and are commonly compared as if
they were meant to agree, when they aren't.
**How to fix:** Nothing to fix — pick the metric that actually answers your question.

## Cause: different date ranges

**How to check:** Confirm the exact **from** and **to** values on each screen, not just the
preset label — "last 30 days" selected at different times of day can resolve to a different
window.
**How to fix:** Set the same explicit range on both screens before comparing.

## If none of this worked

<Snippet file="support-ticket-contents.mdx" />