> ## Documentation Index
> Fetch the complete documentation index at: https://docs.get2dial.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect a device and check registration

> Add SIP credentials for a device that isn't tied to one user, and check whether a device is registered.

Add SIP credentials for a device that isn't one person's browser softphone, and check whether a
device is actually registered when a user can't get calls.

<Note>
  Every user with a [SIP extension](/account/invite-users) already has SIP credentials, created
  automatically with their account. Use the steps below for something extra — a shared desk
  phone, a lobby handset, or a third-party SIP client — not for a regular user's own softphone.
</Note>

## Before you start

* You need your workspace's SIP domain — see [SIP domains](/voice/sip-domains).
* You need an **admin** role.

## Add SIP credentials for a device

<Steps>
  <Step title="Go to Subscribers">
    In the left navigation, select **Subscribers**, then select **Add subscriber**.
  </Step>

  <Step title="Set the credentials">
    Enter a **Username**, a **Password**, and the **Domain** (your workspace's SIP domain).
  </Step>

  <Step title="Save">
    Select **Save**.
  </Step>

  <Step title="Configure the device">
    On the phone or SIP client, enter the username, password, and domain you set. Get2Dial
    doesn't auto-provision desk phones today — you configure the device manually, the same way
    you would for any SIP provider.
  </Step>
</Steps>

## Check registration status

<Steps>
  <Step title="Go to Registrations">
    In the left navigation, select **Registrations**. The list refreshes automatically.
  </Step>

  <Step title="Find the device">
    Look up its username (its **AOR**). A registered device shows its transport, source IP,
    and how long until its registration expires.
  </Step>

  <Step title="Clear a stuck registration, if needed">
    If someone has multiple stale contacts (for example, several forgotten browser tabs), drop
    the specific contact, or purge every contact for that username to force a clean
    re-registration.
  </Step>
</Steps>

## Verify

<Check>
  The device or user appears in **Registrations** with a live **Expires** countdown. No entry
  means it hasn't registered — double-check the username, password, and domain on the device.
</Check>

## Common problems

* **A device won't register.** Confirm the domain matches your workspace's SIP domain exactly,
  and that the device can reach Get2Dial's network (transport and port aren't blocked by a
  local firewall).
* **Calls ring a device that doesn't answer.** Check **Registrations** for a stale contact —
  the person might have a dead browser tab still registered alongside their active one. See
  [Registration failures](/troubleshooting/registration-failures).
* **You need browser softphone audio setup**, not device credentials. See
  [Set up your headset and audio](/agent/sign-in-and-audio-setup).

## Next steps

<CardGroup cols={2}>
  <Card title="SIP domains" href="/voice/sip-domains" />

  <Card title="Registration failures" href="/troubleshooting/registration-failures" />
</CardGroup>