> ## Documentation Index
> Fetch the complete documentation index at: https://docs.get2dial.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Verify your connectivity

> Confirm your carrier, phone numbers, and outbound routes are actually able to carry calls before you go further.

Confirm your carrier, numbers, and routes are actually ready to carry traffic before you
build routing, queues, or campaigns on top of them.

## Before you start

* [Connect a SIP carrier](/voice/connect-a-carrier) and add at least one
  [phone number](/voice/phone-numbers) or [outbound route](/voice/outbound-routes).

## Steps

<Steps>
  <Step title="Check the carrier's status and approval">
    In the left navigation, select **Carriers**. Confirm your carrier's **Status** is
    **Active** and **Approval** is **Approved**. Neither alone is enough — both are
    required before any call can use it.
  </Step>

  <Step title="Check each number's edge trust">
    In the left navigation, select **Phone numbers**. Each number's **Edge trust** column
    reads **Trusted**. Any other value means an inbound call to that number will be
    rejected before it reaches Get2Dial's routing, regardless of what routing rule you set
    up.
  </Step>

  <Step title="Place a real test call">
    Get2Dial doesn't have a simulated test-call feature — the only reliable check is a real
    call. Once a number is routed (see
    [Route an inbound number](/inbound/route-an-inbound-number)), call it from an outside
    line. To test outbound, place a call from a registered device or the
    [agent workspace](/agent/sign-in-and-audio-setup) once you have an agent set up.
  </Step>

  <Step title="Check the call record">
    In the left navigation, select **Call records**. Find your test call and confirm it
    shows a connected result rather than a failure.
  </Step>
</Steps>

## Verify

<Check>
  Carrier status **Active** and approval **Approved**, every number's edge trust
  **Trusted**, and a real test call appears in **Call records** as connected.
</Check>

## Common problems

* **Edge trust isn't Trusted but the carrier looks fine.** Trust is computed from the
  carrier's direction, status, and approval together — recheck all three, not only one.
* **The test call doesn't appear in Call records at all.** The call likely never reached
  Get2Dial — recheck your carrier's host, port, and transport against what your carrier
  told you. See [Registration failures](/troubleshooting/registration-failures).
* **The call appears but shows a failure.** See
  [Outbound calls fail](/troubleshooting/outbound-calls-fail) or
  [Inbound calls not arriving](/troubleshooting/inbound-calls-not-arriving), depending on
  the direction.

## Next steps

<CardGroup cols={2}>
  <Card title="How call routing works" href="/inbound/overview" />

  <Card title="Route an inbound number" href="/inbound/route-an-inbound-number" />
</CardGroup>