How it works
The one embedding pattern that exists in Get2Dial is a Salesforce-specific reference file that loads as a Salesforce Lightning Console Open CTI Softphone panel. It’s explicitly a reference implementation, not a shipped, supported product — it doesn’t ship with a general iframe/SDK embedding contract you can point at any application. See CRM integration for what Salesforce integration actually is supported today.When to use it
If you need click-to-dial or screen-pop inside your own application, build against the supported building blocks directly: place a click-to-call to originate a call, and webhooks to learn when a call answers or bridges. Neither requires embedding Get2Dial’s own UI.What it affects
There’s no iframe, JavaScript SDK, or embed code for the Get2Dial softphone itself. Don’t
build against the Salesforce reference file’s internals — it isn’t a published contract and
can change without notice.