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Get2Dial is a cloud contact center platform. It routes inbound calls to the right person, runs outbound dialing campaigns, gives agents a browser-based workspace to take and place calls, and gives supervisors the tools to watch and score that work — all against the same calls, queues, and agents, so you are not running two disconnected systems for inbound and outbound.

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What it does

Inbound call handling. A call arrives on one of your phone numbers, optionally passes through an IVR menu, and lands in a queue, a ring group, or voicemail. Routing can vary by time of day and by the caller’s own number. See How call routing works. Outbound dialing. Campaigns dial from a lead list using one of four dial modes — preview, progressive, power, or predictive — trading off agent idle time against how far ahead of agent availability the system dials. A pacing engine limits how many lines it opens per available agent and caps the abandoned-call rate. See Dial modes and How the dialer paces calls. Agent workspace. Agents work from a browser: sign in, go available, take or place a call, and record a disposition. Agent state (available, on a call, in wrap-up, on break, or offline) drives both inbound distribution and outbound pacing. See Agent states. Supervision and quality. Supervisors see live queue and campaign state, can listen in on or join a call in progress, and score recorded calls against a scorecard. Compliance controls. A workspace-wide do-not-call list is checked before every outbound dial, calling-hours windows are enforced against each lead’s own time zone, and calls can be recorded for quality and compliance review. Get2Dial gives you the mechanism; what your calling program must comply with in your jurisdiction is your own determination — see Compliance and trust. Reporting. Every call produces a call detail record. Campaign, agent, and call-volume reports, plus searchable recordings, tell you what happened and why. A public API and webhooks. Everything above is also reachable through a REST API, and call and campaign events can be pushed to your own systems as webhooks. See Developers.

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How the pieces connect

Get2Dial has a real dependency order: a phone number cannot ring anywhere until you have a connected carrier and a routing rule, and a campaign cannot dial until it has a lead list and a queue of agents to hand connected calls to. Getting this order right on day one is the single biggest factor in a smooth setup — see How Get2Dial works for the full picture.

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Who it’s for

Get2Dial is built for contact center operations that run both inbound support and outbound sales or collections through the same team — typically 20 to 500 agents. Roles map to how a contact center actually runs: an administrator owns the account and telephony setup, a supervisor runs the floor, and an agent takes and makes calls. Roles are backed by a capability system, so access can be narrowed or extended beyond the built-in defaults — see Roles and permissions.

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Next steps

How Get2Dial works

Set up your contact center