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A webhook delivery that doesn’t get a 2xx response is retried automatically, on a fixed schedule, before Get2Dial gives up.

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How it works

Get2Dial attempts a delivery up to 6 times total (1 initial attempt plus 5 retries), waiting 1 minute, 5 minutes, 30 minutes, 2 hours, then 12 hours between attempts. Each attempt times out after 10 seconds if your endpoint doesn’t respond. See Limits and quotas for these numbers. After the 6th failed attempt, the delivery is marked Exhausted and Get2Dial stops trying it — it doesn’t retry forever.

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When to use it

Design your endpoint to be safe to receive the same event more than once — a delivery can retry after your endpoint successfully processed it but the response was lost in transit (a timeout on a slow network, for example). Key your own processing off the event’s own ID, not “did I get a request,” to stay correct under retries.

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What it affects

Every delivery attempt — success or failure, with its response code and error — is visible in the delivery log at Settings > Integrations > Webhooks. From there you can manually Replay any delivery, including an exhausted one, once you’ve fixed whatever was wrong with your endpoint.

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Next steps

Webhook delivery failures

Verify webhook signatures