Introduction
Start here — what Get2Dial is, the high-level architecture, and a glossary of terms used throughout the docs. Read the intro
Get2Dial Documentation
The operator and developer manual for the Get2Dial contact-center platform.
Explore the platform
Section titled “Explore the platform”Infrastructure
The shared services every deployment depends on: PostgreSQL, Redis, NATS, MinIO, backups, monitoring and security. Infrastructure
Platform
Tenancy, users, authentication, domains and permissions — the multi-tenant control plane. Platform
Dialer
Campaigns, lead lists, dispositions, DNC, the audio library and call recordings. Dialer
Contact Center
Agents, queues, IVR and skills-based routing. Contact Center
Edge
The per-tenant media edge: OpenSIPS, FreeSWITCH, media sync and registration. Edge
Runbooks
Operational procedures — bootstrap, backup, restore, upgrade and disaster recovery. Runbooks
Decision Records
The architectural decisions behind the platform, with context and consequences. ADRs