Documentation Index
Fetch the complete documentation index at: /llms.txt
Use this file to discover all available pages before exploring further.

Support
Sign in
Sign in

Changelog

Support
Status

Get started

What is Get2Dial
How Get2Dial works
Set up your contact center
Take your first call
Run your first campaign

Account and access

Account and access
Sign in
Invite users
Roles and permissions
Update a user profile
Turn on multi-factor authentication
Require single sign-on
Set a session policy
View your workspace settings
Configure customer-facing email
Review and sign an agreement
Plans and entitlements
Read your workspace usage
Search the audit log

Voice connectivity

Voice connectivity
Connect a SIP carrier
Add an outbound route
Add a phone number
Route inbound calls by caller ID
SIP domains
Connect a device and check registration
Encryption and certificates
Verify your connectivity

Inbound calls

Inbound calls
Route an inbound number
Create a business hours schedule
Upload audio to the library
Create a ring group
Create a voicemail box

Outbound and dialer

Outbound and dialer
Dial modes
How the dialer paces calls
Create an agent script
How callbacks work

Agent workspace

Agent workspace
Set up your headset and audio
Go available, on break, and after-call work
Answer, hold, transfer, and end a call
Set your keyboard shortcuts
Set a disposition
Use a script during a call
View your scheduled callbacks
Message your team
Connect Salesforce
Desk phone vs. browser softphone

Supervision and quality

Supervision and quality
Use the wallboard
Monitor, whisper, and barge
Force an agent's state
Skills-based routing for supervisors

Reporting and analytics

Reporting and analytics
Customize your dashboard
Standard reports
Search call detail records
Export report data
Schedule a report
Find and play call recordings

Compliance and trust

Compliance and trust
DNC lists
Calling hours
Recording notice and consent
Data retention
Security controls
Privacy and data handling

Troubleshooting

Troubleshooting
Outbound calls fail
Inbound calls not arriving
Registration failures
No audio on answered calls
Why my campaign is not dialing
Agents not receiving calls
Recordings missing
Reporting discrepancies
Webhook delivery failures
Contact support

Reference

Glossary
Limits and quotas
Metric definitions
Permissions matrix
Call and lead states
Hangup causes
CSV import format
Audio file requirements
Supported browsers and devices
Time zones and scheduling

Related

Reference

Limits and quotas

Every published API rate limit, upload size, and account object limit in Get2Dial today, in one table.

Every published limit in Get2Dial today.

Rate limits

Roles and permissions

⌘I

Product

Resources

Powered byThis documentation is built and hosted on Mintlify, a developer documentation platform

Assistant

Responses are generated using AI and may contain mistakes.

​Related

Rate limits

Roles and permissions

Related