Before you start
- Recording is an all-or-nothing setting per campaign, turned on when the campaign is created. A call from a campaign with recording off has no recording to find.
Steps
1
Go to Call recordings
In the left navigation, select Recordings.
2
Filter
Filter by Agent, Campaign, or search by number or call ID. The default view
shows the last 7 days.
3
Play a recording
Select Play on a row to listen inline.
4
Export, if you need to
Select individual rows and use Export CSV or Download Audio.
Verify
A call from a campaign with recording enabled appears with a working Play control
within a few minutes of the call ending.
Common problems
- A call isn’t listed. Confirm the campaign it came from has Record calls turned on — this can’t be changed after the fact for a call that already happened.
- Playback doesn’t start. Recordings are streamed with your session — sign out and back in if playback consistently fails.