Your state controls whether Get2Dial sends you calls. Here’s what each one means and how to
change it.
The states
Change your state
- Select Break to step away, and Resume when you’re back.
- Wrap-up ends on its own once you record a disposition. If a call has no disposition to
record, select Done when you’re ready for your next call.
- Select Log out to go offline at the end of your shift.
Keyboard shortcuts: 1 for available/resume, 2 for break, 3 to finish wrap-up.
Why it matters
You only receive calls while Available. Staying in Break or Wrap-up longer than
you need to means your team has one fewer person taking calls — your supervisor can see how
long you’ve been in each state.
Next steps