Before you start
- You need an admin or supervisor role to upload. Anyone can browse and preview.
- Prepare a WAV, MP3, OGG, or G.722 file no larger than 50 MB — see Limits and quotas.
Steps
1
Go to Audio library
In the left navigation, select Audio library, then select Upload.
2
Choose your file
Select your audio file from your computer.
3
Categorize it
Enter a Name and choose a Category so it’s easy to find later.
4
Save
Select Upload. Get2Dial deduplicates identical files automatically, so uploading the
same file twice doesn’t create two copies.
Verify
The file appears in Audio library and plays back from the preview control.
Today, IVR menus can select a greeting from the library, and
campaigns can select answering-machine voicemail-drop audio from it. Queue hold music and
voicemail box greetings store a library reference in the data model, but the product doesn’t
yet expose a picker for either — you can’t attach a custom track to them from the UI today.
Common problems
- Your file won’t upload. Confirm it’s under 50 MB and in a supported format (WAV, MP3, OGG, or G.722).
- You’re trying to set a queue’s hold music or a voicemail greeting. Not available from the product today — see the note above.