Before you start
Steps
1
Go to Phone numbers
In the left navigation, select Phone numbers, then select Add number.
2
Enter the number
Enter the Phone number (E.164), for example
+442012345678.3
Add a label
Enter a Label you’ll recognize, such as “Main sales line”.
4
Set the status
Set Status to Active. Use Inactive to keep a number in your workspace
without it accepting calls yet.
5
Fill in caller ID and location, if you have them
Enter a Caller ID name (CNAM), a Country ISO code, a Provider label, and any
Notes — all optional.
6
Save the number
Select Save.
Verify
The number appears in Phone numbers. Check its Edge trust column — a healthy
number reads Trusted. Any other value means the number can’t reliably receive calls yet, usually
because its carrier isn’t active or approved — see
Connect a SIP carrier.
Adding a number does not make it ring anywhere. The Routes to column stays empty until
you create a matching routing rule — see
Route an inbound number.
Common problems
- Edge trust doesn’t say Trusted. This reflects the number’s carrier, not the number itself — confirm that carrier is Active and Approved and configured for inbound traffic. See Connect a SIP carrier.
- The number won’t save. Confirm it’s in E.164 format — a leading
+and country code, no spaces or punctuation.