Skip to main content
Connect your SIP carrier to Get2Dial so it can send and receive calls. This is the first thing every new workspace needs — nothing else in Get2Dial can make or take a real call until a carrier is connected and approved.

​
Before you start

  • Carrier setup is a self-service feature that must be enabled for your workspace. If you don’t see Carriers in the left navigation, contact Get2Dial to have it turned on.
  • From your carrier (your SIP trunking provider), you need:
    • The SIP host or IP address you send calls to and receive calls from
    • The port and transport they expect (UDP, TCP, or TLS — UDP on port 5060 is most common)
    • Whether they authenticate you by IP address (they allowlist Get2Dial’s IPs) or by username and password (SIP registration or digest auth)
    • A phone number to send as your outbound caller ID, if your carrier requires one

​
Steps

1

Go to Carriers

In the left navigation, select Carriers, then select Add carrier.
2

Name the carrier

Enter a Name you’ll recognize later, such as “Primary SIP trunk”.
3

Choose the trunk type

Select IP trunk (no registration) if your carrier authenticates by IP address, or Registration trunk if Get2Dial needs to register with your carrier using a username and password.
4

Set the direction

Choose Inbound + outbound, Outbound only, or Inbound only, matching what your carrier provides.
5

Enter the connection details

Enter the Remote host, Remote port (defaults to 5060), and Transport (UDP, TCP, or TLS) your carrier gave you.
6

Enter authentication, if your carrier uses it

For a registration trunk, enter Auth username, Auth password, and Auth realm. Leave these blank for IP-based authentication.
7

Set your outbound caller ID

Enter the Outbound caller ID number your carrier expects on calls you send, in E.164 format (for example +442012345678).
8

Save the carrier

Select Save. The carrier is created with status Pending.

​
Verify

The carrier needs two things before it can carry real traffic: its Status must be Active, and its Approval must be Approved. A carrier you create starts pending on both. You control Status — a carrier you created and believe is correctly configured can be set to Active. Approval is granted by Get2Dial; if it’s still Pending review after you’ve confirmed your settings are correct, contact Get2Dial support.
Once both are set, continue to Add a phone number or Add an outbound route — a carrier alone doesn’t send or receive anything until one of those points at it. Then confirm it actually works with Verify your connectivity.

​
Common problems

  • Approval stays pending. Approval is performed by Get2Dial staff, not automatically. If it’s been pending longer than expected, contact support with your carrier name and workspace.
  • Calls fail with a SIP error after approval. Double-check transport (UDP vs. TCP vs. TLS) and port match exactly what your carrier told you — a mismatch here is the most common cause of registration or authentication failures. See Registration failures.
  • You don’t see Carriers in the navigation at all. Self-service carrier setup isn’t turned on for your workspace — contact Get2Dial to enable it.

​
Next steps

Add an outbound route

Add a phone number