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Every inbound call is directed by a routing rule: a rule that matches a phone number and sends the call to a destination. This page is the map for how that works before you build your first one.

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How it fits together

A routing rule sits between a phone number and everything downstream of it: A routing rule matches on the dialed number (the DID) and sends the call to one destination type: a queue (agents distributed by strategy), a ring group (agents rung together), an IVR menu (which itself can hand off to a queue), voicemail, or a specific extension. Routing does not live on the phone number itself — a number with no matching routing rule doesn’t ring anywhere, even if the number is otherwise correctly configured. See How Get2Dial works.

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Common tasks

Route an inbound number

Create a queue

Build an IVR menu

Create a voicemail box

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Learn more

Queues

IVR menus