Steps
1
Sign in
Go to
app.get2dial.com and sign in with the email and password your supervisor gave
you.2
Allow microphone access
Your browser will ask for microphone permission the first time. Select Allow — if
you don’t, your device names stay hidden and you can’t be heard on calls.
3
Go to your audio settings
Go to Settings > Audio & softphone.
4
Choose your devices
Choose your headset under Microphone. Set Call audio output to your headset too
— that’s where you’ll hear the person you’re talking to. Set Ringer output to your
laptop speakers if you want to hear incoming calls even when your headset is off.
5
Test your ringer
Select Test ring to confirm you can hear it.
If your browser isn’t Chrome, Edge, or another Chromium-based browser, you can only choose
your microphone here — call and ringer audio use whatever your computer’s system settings
point to.
Verify
Test ring plays audibly, and your microphone shows as selected. Your settings are
saved automatically and stay on this device — you’ll need to set them up again if you sign
in from a different computer.
Common problems
- No devices show up. You haven’t granted microphone access yet — check your browser’s
site permissions for
app.get2dial.com. - You can’t hear the ring. Confirm Ringer output isn’t pointed at a device you’re not wearing.
- Nothing works. See Agent troubleshooting: audio and device problems.