Before you start
- You need an admin role.
Create a box
1
Go to Voicemail
In the left navigation, select Voicemail, then select Add box.
2
Set the mailbox and label
Enter a Mailbox identifier and a Label you’ll recognize, such as “Support
after-hours”.
3
Set a notification email, if you want one
Enter a Notification email to get an email when a new message arrives. The email tells
you a message is waiting — it doesn’t include the recording.
4
Set a maximum message length
Enter Max length (seconds) for how long a caller can leave a message.
5
Save
Confirm Active is Yes, then select Save.
Every box plays a default system greeting. Get2Dial stores a custom-greeting reference on
the box, but the product doesn’t yet expose a way to set one — you can’t upload a per-box
greeting from the UI today.
Play and manage messages
1
Open the box
In Voicemail, select the box.
2
Play a message
Select a message to play it in the browser.
3
Mark it read, or delete it
Select Mark as read, or Delete to remove it permanently.
Verify
Route a number, caller ID rule, or IVR option to the box’s mailbox, call it, and leave a test
message. It appears in the box within a few seconds, and, if you set one, the notification
email arrives.
Common problems
- No notification email arrives. Confirm the box has a notification email set, and check your workspace’s email delivery settings.
- You need a custom greeting. Not available from the product today — see the note above.