Before you start
- You need an admin role.
Steps
1
Go to Settings
Select your name, then Settings, then Organization.
2
Find the Usage card
It shows metered quantities for the current billing period: call seconds, number of calls,
peak concurrent seats, recording storage, and API requests. Quantities only — pricing isn’t
shown here.
3
Refresh, if needed
Select Refresh to pull the latest numbers.
Verify
The Usage card shows a row for each metric with a nonzero quantity this period. A workspace
with no calls yet shows no rows, which is expected.
Common problems
- You need to know your current object limits (max users, agents, carriers, queues, campaigns, or outbound routes). These aren’t shown in the product today — contact support for your workspace’s current limits or to request a change. See Plans and entitlements.
- A number looks wrong. See Contact support.