Permissions matrix - Get2Dial

The default capability level for every resource area, by built-in role. See Roles and permissions for how capabilities work and how to override them per user or with a custom role.

Defaults by role

Resource area	Agent	Supervisor	Admin
Agents	None	Read	Write
API keys	None	None	Write
Audio library	None	Write	Write
Campaigns	None	None	Write
Carriers	None	None	Write
CDRs	Read	Read	Read
Certificates	None	None	Write
CRM	None	None	Write
Dispositions	None	Read	Write
DNC	None	None	Write
IVR	None	None	Write
Lead resets	None	Write	Write
Leads	None	Read	Write
Live monitoring	None	Write	Write
Mail	None	None	Write
Nodes	None	None	Read
Numbers	None	None	Write
Outbound routes	None	None	Write
QA	None	Write	Write
Queues	None	Read	Write
Recordings	None	Read	Read
Report schedules	None	None	Write
Roles	None	None	Write
Routing	None	None	Write
Scripts	None	None	Write
Security	None	None	Write
SIP domains	None	None	Write
Subscribers	None	None	Write
Users	None	None	Write
Voicemail	None	Read	Write
Webhooks	None	None	Write

Admin holds read, not write, on CDRs and recordings — even an admin can’t edit or delete a call record or recording through the product; both are read-only across every role.

Roles and permissions

Security controls

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