Before you start
- Calling hours are set per campaign, on the campaign creation or edit screen — there’s no separate calling-hours screen.
Steps
1
Open the campaign
In the left navigation, select Campaigns, then open the campaign and go to its
calling-hours section.
2
Add a window
Select a Day, a Start (local) time, and an End (local) time.
3
Add more windows, if you need them
Add additional windows for other days or split shifts. At least one window is required.
4
Save
Select Save.
Verify
A lead outside every configured window is not dialed, and resumes being dialed once its
local time enters a window again.
Common problems
- A lead is dialed outside the hours you set. Confirm the lead actually has a time zone — a lead with no time zone uses the campaign’s default, which might not match where they actually are. See Lead fields.
- You’re not sure what hours are required. Calling-hour rules vary by jurisdiction — consult your legal counsel to determine the correct windows for your operation.