Live call states
While a campaign is dialing, each in-flight call moves through these states — visible on Monitor a running campaign. This model applies to outbound campaign calls specifically, not inbound calls, which don’t carry an equivalent multi-stage live state.A finished call’s CDR Status field always reads
Completed once the record exists — it marks that the record was written, not the call’s
outcome. What actually happened is in Hangup cause and the SIP response code — see
Hangup causes.
Lead states
See Lead states for what triggers each transition.