Every user with a SIP extension already has SIP credentials, created
automatically with their account. Use the steps below for something extra — a shared desk
phone, a lobby handset, or a third-party SIP client — not for a regular user’s own softphone.
Before you start
- You need your workspace’s SIP domain — see SIP domains.
- You need an admin role.
Add SIP credentials for a device
1
Go to Subscribers
In the left navigation, select Subscribers, then select Add subscriber.
2
Set the credentials
Enter a Username, a Password, and the Domain (your workspace’s SIP domain).
3
Save
Select Save.
4
Configure the device
On the phone or SIP client, enter the username, password, and domain you set. Get2Dial
doesn’t auto-provision desk phones today — you configure the device manually, the same way
you would for any SIP provider.
Check registration status
1
Go to Registrations
In the left navigation, select Registrations. The list refreshes automatically.
2
Find the device
Look up its username (its AOR). A registered device shows its transport, source IP,
and how long until its registration expires.
3
Clear a stuck registration, if needed
If someone has multiple stale contacts (for example, several forgotten browser tabs), drop
the specific contact, or purge every contact for that username to force a clean
re-registration.
Verify
The device or user appears in Registrations with a live Expires countdown. No entry
means it hasn’t registered — double-check the username, password, and domain on the device.
Common problems
- A device won’t register. Confirm the domain matches your workspace’s SIP domain exactly, and that the device can reach Get2Dial’s network (transport and port aren’t blocked by a local firewall).
- Calls ring a device that doesn’t answer. Check Registrations for a stale contact — the person might have a dead browser tab still registered alongside their active one. See Registration failures.
- You need browser softphone audio setup, not device credentials. See Set up your headset and audio.