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A campaign shows Running, but no calls are going out.

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Quick checks

  • Is the campaign’s status actually Running, not Draft or Paused?
  • Does it have leads in state Fresh, and at least one Available assigned agent?

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Cause: the campaign isn’t actually running

How to check: Go to Campaigns and check the Status badge. How to fix: Select Start — see Start, pause, and stop a campaign.

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Cause: no leads are eligible to dial

How to check: Open the campaign’s lead list and check whether leads are all in state Closed, excluded, or have hit Max attempts per lead. How to fix: Import more leads, or reset excluded leads — see Import a lead list.

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Cause: no agent is available to take a call

How to check: Check whether any agent assigned to this campaign is currently Available — a campaign with agents assigned but none online won’t dial in modes that depend on agent availability. How to fix: Get an agent to sign in and go available — see Agent states.

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Cause: every eligible lead is outside its calling-hours window

How to check: Check whether the leads remaining are in time zones currently outside any configured calling-hours window. How to fix: This is expected behavior — the campaign resumes dialing those leads once their local time enters a window.

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Cause: outbound calls aren’t connecting at all

How to check: Check Call records for failed attempts from this campaign. How to fix: See Outbound calls fail.

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If none of this worked