Steps
1
Check My callbacks on your workspace
Whenever you have an open callback, My callbacks appears with the soonest one first —
phone number, campaign, and due time.
2
Watch for due now
Once a callback’s time arrives, its badge changes to due now.
3
Stay available
Get2Dial dials it for you automatically when it’s due, as long as you’re in the
Available state — see Agent states. There’s nothing else to do
to trigger it.
Verify
When a callback becomes due while you’re available, it rings you like any other call from
the dialer.
Common problems
- A callback didn’t ring you at its scheduled time. You likely weren’t Available yet. Get2Dial holds it for you for 15 minutes past the due time, then offers it to any available agent instead — see How callbacks work.
- You don’t see a callback you scheduled. Confirm you selected the built-in Callback disposition, not a similarly named one — only that exact one schedules a callback.