Skip to main content
A disposition is the outcome you record for a call — it tells Get2Dial (and whoever built the campaign) what happened, and whether to call this person again.

​
Steps

1

Wait for the wrap-up card

After you hang up on a campaign call, a Call Wrap-Up card appears automatically with the caller’s number.
2

Choose the outcome

Select the button that matches what happened on the call — for example “Sale”, “No answer”, or “Call back later”. Your available choices are set by whoever built the campaign.
3

Set a callback time, if you chose a callback outcome

If you selected a callback disposition, a date and time field appears — enter when to call this person again.
Selecting a disposition finishes your wrap-up automatically — you don’t need to press anything else. If you end a call with no disposition to record, select Done instead.

​
Verify

The wrap-up card closes and you return to Available (or Break, if you were already on your way there).

​
Common problems

  • No wrap-up card appears. The call wasn’t tied to a campaign — select Done to finish wrap-up manually.
  • You picked the wrong disposition. Tell your supervisor — they can correct it from their side.

​
Next steps

Agent states

Handle a call

View your scheduled callbacks