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Someone calls one of your Get2Dial numbers and nothing happens — no ring, no voicemail, and often nothing in Call records at all.

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Quick checks

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Cause: the number isn’t trusted for inbound calls

How to check: Go to Phone numbers and check the Edge trust column for the number. How to fix: Anything other than Trusted traces back to the number’s carrier — confirm it’s Active, Approved, and configured for inbound traffic (not Outbound only). See Connect a SIP carrier. This blocks the call before it ever reaches routing, which is why nothing appears in call records.

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Cause: no routing rule matches the number

How to check: Go to Routing rules and check whether a rule’s DID exactly matches the number that was called, including the + and country code. How to fix: Add a rule — see Route an inbound number.

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Cause: the rule points at a destination with nothing to answer

How to check: If the rule targets a queue or ring group, check whether it has any members, and whether any of them are currently Available. How to fix: Add members, or have an agent go available — see Agent states. This is different from the call not arriving at all: in this case, the call does show up in call records, only unanswered.

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If none of this worked