Default shortcuts
Shortcuts only fire when your cursor isn’t in a text field — typing a note or a script
detail never accidentally triggers a call action.
Steps
1
Go to Keyboard shortcuts
Go to Settings > Keyboard shortcuts.
2
Select Rebind next to an action
Choose the action you want to change, then select Rebind.
3
Press the key you want
Press the key you want to use. If it’s already bound to a different action, you’ll see
which one — pick another key or rebind that action first.
4
Repeat for any other action
Repeat for Answer, Drop, Mute, or Hold, in any order.
The new key shows next to the action you rebound, and works the next time that action
applies — no need to reload or sign out.
Turn shortcuts off
If your headset has its own physical buttons that send keystrokes Get2Dial would otherwise catch, turn off Enable shortcuts at the top of the page rather than rebind around the conflict.Common problems
- A key won’t bind. A few keys are reserved and can’t be bound — Tab, and modifier keys (Shift, Control, Alt, Meta) on their own. Escape is reserved for canceling the rebind capture itself, unless you’re rebinding Drop call, where it’s still selectable as the key.
- Shortcuts stopped working after switching computers. Bindings are stored on the device you set them on, the same way your audio device choices are — set them again on the new one.
- Select Restore defaults to undo every change and go back to the table above.