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Two ways to handle call audio as an agent: the browser softphone built into your workspace, or a desk phone registered separately. Either way, your agent state, call controls, and disposition always happen in the browser workspace — the device only changes where you hear and speak.

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How it works

  • Browser softphone. Nothing to set up beyond a headset. Your SIP credentials are created automatically with your account; sign in, grant microphone access, and calls ring in your browser tab — see Set up your headset and audio.
  • Desk phone. An admin registers it separately, with its own SIP credentials — see Connect a device and check registration. If it’s registered under your own identity alongside your browser, both ring at once; whichever you pick up handles the call.

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When to use it

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What it affects

Your device choice only changes where audio plays. Which calls reach you is still governed by your agent state and any skills required by the queue — a desk phone doesn’t change what you’re offered.

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Limits and constraints

Get2Dial doesn’t auto-provision desk phones — you or your admin configure one manually, the same way you would for any SIP provider. Full audio device selection in the browser needs Chrome, Edge, or another Chromium-based browser; other browsers use your computer’s system audio instead.

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Next steps

Set up your headset and audio

Connect a device and check registration