Steps
1
Answer or reject an incoming call
When a call arrives, select Answer to take it or Reject to decline it.
2
Use the call controls
While you’re on a call: select Mute to stop the caller from hearing you (select it
again to unmute), Hold to put them on hold (select Resume to bring them back),
or Keypad to open a dial pad for entering numbers during the call.
3
Transfer the call, if needed
Select Transfer, enter the extension or number to send the call to, and select
Transfer call. This is a blind transfer — the call leaves you immediately; you don’t
speak to the other person first.
4
End the call
Select Hang up.
There’s no conference or attended-transfer option — transfer always hands the call off
directly. Answer, hang up, mute, and hold each also have a
keyboard shortcut, on by default.
Verify
After you hang up, you move into Wrap-up — see
Set a disposition.
Common problems
- You can’t hear the caller, or they can’t hear you. Check your audio setup first, then see Audio problems.
- Transfer fails. Confirm the extension or number is correct — a transfer to a number that doesn’t route anywhere fails the same way dialing it directly would.