Before you start
- Connect a SIP carrier and add at least one phone number or outbound route.
Steps
1
Check the carrier's status and approval
In the left navigation, select Carriers. Confirm your carrier’s Status is
Active and Approval is Approved. Neither alone is enough — both are
required before any call can use it.
2
Check each number's edge trust
In the left navigation, select Phone numbers. Each number’s Edge trust column
reads Trusted. Any other value means an inbound call to that number will be
rejected before it reaches Get2Dial’s routing, regardless of what routing rule you set
up.
3
Place a real test call
Get2Dial doesn’t have a simulated test-call feature — the only reliable check is a real
call. Once a number is routed (see
Route an inbound number), call it from an outside
line. To test outbound, place a call from a registered device or the
agent workspace once you have an agent set up.
4
Check the call record
In the left navigation, select Call records. Find your test call and confirm it
shows a connected result rather than a failure.
Verify
Carrier status Active and approval Approved, every number’s edge trust
Trusted, and a real test call appears in Call records as connected.
Common problems
- Edge trust isn’t Trusted but the carrier looks fine. Trust is computed from the carrier’s direction, status, and approval together — recheck all three, not only one.
- The test call doesn’t appear in Call records at all. The call likely never reached Get2Dial — recheck your carrier’s host, port, and transport against what your carrier told you. See Registration failures.
- The call appears but shows a failure. See Outbound calls fail or Inbound calls not arriving, depending on the direction.