Before you start
Steps
1
Copy the carrier's ID
In the left navigation, select Carriers, open the carrier this route will use, and
copy its ID.
2
Go to Outbound routes
In the left navigation, select Outbound routes, then select Add route.
3
Name the route
Enter a Name describing what it matches, such as “UK mobiles”.
4
Choose how it matches
Set Match type to Prefix to match on the start of the dialed number, or
Regex for a pattern. For prefix matching, leave Prefix blank to match every
number.
5
Paste the carrier ID
Paste the ID you copied into Carrier ID.
6
Set the priority
Enter a Priority. Lower numbers are tried first — use this to set a preferred
carrier with a fallback.
7
Adjust the dialed number, if your carrier requires it
Use Strip prefix to remove digits before dialing (for example, a leading trunk
code) and Add prefix to prepend digits your carrier expects.
8
Save the route
Select Save.
Verify
The route appears in the Outbound routes list with Active set to Yes and the
correct carrier. Place a test outbound call that matches the route’s prefix and confirm it
connects — see Verify your connectivity.
Common problems
- Two routes both match a number. The route with the lower priority number wins; if priorities are equal, the one created first is used. Give overlapping routes distinct priorities.
- Calls fail even though the route looks right. Confirm the carrier the route points to is both Active and Approved — see Connect a SIP carrier.
- You can’t delete a carrier. A carrier with an active outbound route pointing at it can’t be deleted. Remove or repoint the route first.